We’re seeking a Microsoft Dynamics 365 CRM Specialist to support and improve an established CRM platform. You’ll work across configuration, customization, integrations, and day-to-day issue resolution, helping ensure the system continues to meet business needs.
What you’ll do
- Maintain, configure, and enhance Microsoft Dynamics 365 CRM.
- Review existing processes, configurations, and customizations.
- Build and update workflows, business rules, forms, views, dashboards, and security roles.
- Troubleshoot functional and technical issues and support integrations with APIs and other systems.
- Help plan and carry out testing, releases, and deployments.
- Keep system documentation current and coordinate changes with business and technical teams.
What you’ll bring
- A bachelor’s degree in Computer Science, IT, Software Engineering, or a related field.
- 3–5 years of hands-on Microsoft Dynamics 365 CRM experience.
- Experience supporting and enhancing an existing live CRM system.
- A Microsoft Dynamics 365 CRM certification (required).
- Strong CRM configuration and customization skills, plus a solid understanding of APIs and system integration.
- Good analytical, communication, and teamwork skills.
Experience with Dataverse, Power Platform, Power Automate, Agile delivery, or complex CRM integrations is an advantage.
