Kara Express looking for a reliable and technically capable IT Helpdesk / IT Support Specialist to join our Dubai office. The successful candidate will provide day-to-day IT support to employees, troubleshoot hardware and software issues, manage user accounts and devices, and ensure smooth operation of the company's IT environment.
Key Responsibilities
- Provide first- and second-level technical support to employees.
- Troubleshoot hardware, software, network, printer, and connectivity issues.
- Install, configure, and maintain computers, laptops, printers, and other IT equipment.
- Set up and maintain user accounts, email accounts, and access permissions.
- Support Microsoft Windows, Microsoft 365/Office applications, and common business software.
- Perform basic network troubleshooting, including LAN, Wi-Fi, and internet connectivity.
- Maintain IT equipment inventory and documentation.
- Manage IT support requests and ensure issues are resolved within appropriate timeframes.
- Assist with onboarding and offboarding employees, including device and account setup.
- Follow IT security, backup, and company IT policies.
- Coordinate with external IT vendors/service providers when required.
- Escalate complex technical issues to senior IT personnel when necessary.
Qualifications & Requirements
- Minimum 3 years of experience in IT Helpdesk, IT Support, Desktop Support, or a similar role.
- Diploma or Bachelor's degree in Information Technology, Computer Science, or a related field preferred.
- Good working knowledge of Windows 10/11 and Microsoft Office/Microsoft 365.
- Basic to intermediate knowledge of computer hardware and networking.
- Experience troubleshooting PCs, laptops, printers, scanners, and other peripherals.
- Basic understanding of TCP/IP, DNS, DHCP, Wi-Fi, LAN, and VPN.
- Familiarity with user account management and basic Active Directory concepts.
- Good problem-solving and troubleshooting skills.
- Good English communication skills.
- Ability to work independently and provide professional support to users.
- Customer-service-oriented attitude with good interpersonal skills.
- Willingness to work from the Dubai office.
The ideal candidate should have at least 3 years of hands-on IT support experience, good troubleshooting skills, and the ability to communicate effectively with both technical and non-technical users.
