The IT Manager is responsible to ensure the operation of the IT Department in alignment with the business objectives of the organization. She/he will plan, coordinate, direct and design IT-related activities of the organization, as well as provide administrative direction and support for daily operational activities of the IT department. The IT Manager will work closely with decision makers in other departments to identify, recommend, develop, implement, and support cost-effective technology solutions for all aspects of the organization and will also define and implement IT policies, procedures, and best practices.
RESPONSIBILITIES INCLUDE BUT NOT LIMITED TO THE FOLLOWING:
Strategy & Planning
- Lead IT Department operational and strategic planning, including innovation, planning projects, organizing and negotiating the allocation of resources.
Acquisition & Deployment
- Benchmark, analyze, report and make recommendations for the improvement and growth of the IT infrastructure and IT systems.
- Manage financial aspects of the IT Department, including purchasing, budgeting, and budget review.
- Develop business case justifications and cost/benefit analysis for IT spending and initiatives.
- Develop and implement all IT policies and procedures, including those for architecture, security, disaster recovery, standards, purchasing, and service provision.
- Develop requests for proposal.
- Negotiate and administer vendor, outsourcer, and consultant contracts and service agreements.
Operational Management
- Manage the deployment, monitoring, maintenance, development, upgrade, and support of all IT systems, including servers, PCs, operating systems, hardware, software, and peripherals.
- Oversee provision of end-user services, including help desk and technical support services.
- Work with stakeholders to define business and systems requirements for new technology implementations.
- Direct research on potential technology solutions in support of procurement efforts.
- Keep updated with the latest technologies.
- Approve and oversee projects and project portfolio.
- Practice asset management for IT hardware, software, and equipment.
- Manage IT staffing, including recruitment, supervision, scheduling, development, evaluation/appraising the performance, and disciplinary actions.
- Establish and maintain regular written and in-person communications with the organization’s executives, department heads, and end users regarding pertinent IT activities.
KNOWLEDGE, SKILLS AND EXPERIENCE:
- 8-9 years of relevant experience out of which 3 years must be at a managerial level preferably in a retail organization
- Strong technical knowledge of network and PC operating systems
- Strong technical knowledge of current network hardware, protocols, and standards
- Extensive application support experience
- Proven experience in IT infrastructure planning and development.
- Excellent understanding of the organization’s goals and objectives.
- In-depth knowledge of applicable data privacy practices and laws.
- Strong understanding of human resource management principles, practices, and procedures.
- Strong understanding of project management principles.
- Ability to conduct and direct research into IT issues and products as required.
- Ability to present ideas in business-friendly and user-friendly language.
- Ability to perform general mathematical calculations for the purpose of creating business cases, budgets, and so on. Expected Educational Qualification
- Master of Business Administration with technology as a core component preferred.
REQUIRED BEHAVIOURAL COMPETENCIES:
- Excellent written and oral communication skills.
- Excellent interpersonal skills.
- Strong leadership skills.
- Keen attention to detail.
- Highly self-motivated and directed.
- Proven analytical, evaluative, and problem-solving abilities.
- Ability to effectively prioritize and execute tasks in a high-pressure environment.
- Exceptional customer service orientation.
- Extensive experience working in a team-oriented, collaborative environment.
