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- Welcome and assist Executive Lounge guests, providing personalized and professional Front Office service.
- Handle guest inquiries, requests, complaints, and follow-ups promptly and professionally.
- Assist VIP and loyalty guests with check-in, check-out, hotel information, and other Front Office services.
- Coordinate with Front Office and other hotel departments to ensure seamless guest service.
- Monitor and follow up on VIP arrivals, special requests, guest preferences, and amenities.
- Maintain accurate guest records, preferences, and daily operational information.
- Ensure the Executive Lounge is clean, organized, well-presented, and maintained according to hotel standards.
- Assist with VIP recognition, special occasions, and guest engagement activities.
- Maintain a high level of guest satisfaction and uphold hotel service standards.
- Follow all Front Office, security, environmental, health, and safety policies and procedures.
- Maintain professional grooming, appearance, and communication standards at all times.
- Perform other duties as assigned by the Executive Lounge Supervisor or Front Office Management.
