Role Description This full-time, on-site E-Commerce Manager role at البستان | Albustan is based in Jordan, PA. The E-Commerce Manager oversees the daily operations of the online store, including product listings, pricing, promotions, and inventory coordination with internal teams. This role manages the e-commerce platform performance, analyzes sales and customer behavior data, and implements strategies to increase conversion, average order value, and customer retention. The E-Commerce Manager collaborates with marketing to execute digital campaigns, ensures a consistent brand experience across all online touchpoints, and monitors site usability, content accuracy, and compliance with company policies. The role also involves coordinating with customer service to resolve order and delivery issues, managing relationships with external vendors or platforms, and preparing regular performance reports and improvement plans.
Qualifications
- Demonstrated experience managing e-commerce operations, online merchandising, and catalog management for consumer products or retail.
- Strong skills in e-commerce platforms (such as Shopify, Magento, WooCommerce, or similar), with the ability to create, update, and optimize product pages and promotions.
- Proficiency in web analytics and reporting tools (e.g., Google Analytics, platform dashboards) to interpret data and drive data-informed decisions.
- Knowledge of digital marketing practices, including SEO, paid advertising, email marketing, and social media as they relate to e-commerce growth.
- Solid understanding of order fulfillment processes, inventory coordination, and basic supply chain concepts to maintain accurate stock and timely delivery.
- Strong communication, collaboration, and stakeholder management skills, with the ability to work effectively with marketing, operations, and customer service teams.
- Detail-oriented mindset with excellent organizational skills and the ability to manage multiple initiatives and deadlines simultaneously.
- Comfort working on-site in Jordan, PA and engaging with cross-functional teams and senior management regularly.
- Bachelor’s degree in Business, Marketing, E-Commerce, or a related field, or equivalent professional experience.
- Previous experience in retail, consumer goods, or food and beverage sectors is a plus; proficiency in Arabic and English is highly beneficial.
