Make every customer interaction count.
At Delicut, customer experience is more than answering questions. It’s about making people feel heard, cared for and confident that they’ve chosen the service.
We’re looking for a Customer Service Executive who genuinely enjoys helping people, takes ownership and doesn’t stop at simply giving an answer. Someone who can turn a frustrating experience into a positive one, spot an issue before it becomes a bigger problem, and bring the Delicut personality into every customer interaction.
Interested?
Apply through LinkedIn, then complete our short application form here: https://forms.gle/pEyWM8tpesiHNYT89
Please note: Only applicants who complete the external application form will be considered.
What You’ll DoBe the voice of Delicut
- Connect with customers through chat, calls, WhatsApp and email.
- Be quick, clear, friendly and human in every interaction.
- Help with meal plans, menu selections, deliveries, payments, subscriptions and general queries.
- Make sure customers feel heard and understood.
Own the customer experience
- Take ownership of customer issues from first contact through resolution.
- Handle complaints with empathy, patience and common sense.
- Look beyond the immediate question to understand what the customer actually needs.
- Know when to solve something yourself and when to bring in the right team.
Work as one Delicut team
Work closely with Operations, Delivery, Kitchen, Sales, Finance and other teams to solve customer issues and improve the overall experience.
- Share customer feedback and follow up on open issues.
- Help identify process gaps and practical solutions.
Make every call count
- Handle inbound and outbound calls professionally.
- Listen carefully before responding.
- Follow Delicut’s communication standards while keeping conversations natural.
- Use every conversation as an opportunity to understand our customers better.
What You’ll Bring
- 1–3 years of experience in customer service, customer experience, hospitality, retail, e-commerce or a similar customer-facing role.
- Fluent Arabic and English, spoken and written.
- Strong communication, listening and problem-solving skills.
- Empathy, patience and confidence handling difficult conversations.
- Strong follow-up, organisation and ability to multitask.
- Comfort using CRM, chat, calling and other digital tools.
- A positive attitude and willingness to learn.
- Experience in food, wellness, hospitality or a fast-growing consumer business is a plus.
Important Role Requirements
- Location: Egypt
- Work Setup: 100% Remote
- Languages: Fluent Arabic and English required
- Must be comfortable aligning with Delicut’s UAE working hours.
If you’re naturally curious, empathetic, proactive and enjoy making a difference, we’d love to have you on the team.
