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Omni Digital Experience is the largest independent BPO provider in Oman. We run outsourced call centers for banks, telecom operators, insurers, retailers and government entities across Oman, the UAE, Saudi Arabia, Qatar, Kuwait and Bahrain. We take on the whole customer management operation, or the part of it you would rather hand over. Inbound customer care, outbound telesales and renewals, and omnichannel support across voice, WhatsApp, email, SMS, live chat and social. We staff to your half-hourly arrival pattern rather than fixed shifts, which is why our clients see wait times fall at the same time as headcount. We also build our own AI. Omniat Ai answers calls and WhatsApp messages in Gulf Arabic, English and Hindi, books and reschedules appointments, and hands over to a human agent with the whole conversation intact. The speech recognition, the language model and the voice synthesis all run on infrastructure inside Oman, so customer data never leaves the country. Engagement models range from fully outsourced operations to shared services for small and medium businesses, including pay-per-activated-sale on outbound campaigns.
